DELIVERING A COMPREHENSIVE WRAP-AROUND SERVICE PLAN
We have a number of flexible Service Level Agreement (SLA) packages that are essential for ongoing maintenance and have been specifically designed to help our clients achieve optimum performance from their audio visual installations. Offering a rounded combination of planned maintenance, incident support and repair services, our plans support client’s individual demands and needs, to ensure exceptional value for money.
Critical to the long term reliability of any audio-visual installation is preventative maintenance, therefore our team schedule site visits at regular intervals to undertake a predetermined set of maintenance tasks. Every part of the system will be inspected, tested, cleaned and maintained in accordance with the manufacturers’ recommendations, which is essential to the reliable life expectancy of any audio visual system.
In the unfortunate scenario that you experience a fault, our help desk is always on hand to assist with any problems that may occur. Often a problem can be diagnosed and resolved by phone or email and we utilise telephone support and remote access as the first channels of assistance. Our incident support and repair service team are able to provide expert technical assistance to get things back up and running with the minimum of inconvenience and disruption. Our call out service also offers clients access to engineers who will undertake investigative and remedial works for problems that can’t be dealt with remotely.
