Museum of Liverpool





Key Partners

Museum of Liverpool, Redman Design, Hayley Sharp, Centre Screen, 55 Degrees, Hurricane, River Media

Photos © Museum of Liverpool

In order to successfully maintain and service the sheer volume of audio and visual components installed in the Museum of Liverpool, it was necessary for Sysco to rapidly upgrade their technical support system. Complex tracking systems were put in place that have allowed Sysco to provide a very high standard of service, resolving a large proportion of issues remotely and proving that when it comes to technical support, reliability is key.

This new museum tells the story of Liverpool with diverse exhibits housed in a stunning building.

The Museum of Liverpool - opened in July 2011 - is one of 7 exhibition spaces comprising the National Museums Liverpool. At 110 x 60 x 26 metres, the building is the largest newly-built national museum to open in the UK in the last 100 years, and is designed to reflect Liverpool’s global cultural significance. The underlying steel structure of the building allows for large flexible displays within the galleries.

In collaboration with the design partners and client team, Sysco designed and installed the audio visual and interactive solutions throughout all the museum’s galleries - over 200 exhibits in all. At the heart of the installation is an easily-operated, centralised control system which automates feedback both in-house and to technical support at Sysco. With the sheer scale of systems in play at the museum, this centralised control is absolutely crucial to ensure that real-time information is always on hand for those teams responsible for the maintenance and servicing of the components.

Sysco upgraded its own technical support system to better deal with the tracking and error-reporting with large-scale installations such as this one. An essential ongoing part of the Museum of Liverpool project is ensuring a swift and reliable technical support service, managing the large proportion (around 60%) of problems that can be resolved remotely, ensuring regular maintenance is performed to prevent costly failure of systems, and dealing in a timely manner with unforeseen problems.

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